Thank you for shopping with Sins Boutique. This Shipping Policy explains how orders are processed, where eligible products may be shipped, estimated delivery times, shipping restrictions, and what to do when an order is delayed, lost, damaged, or returned.
By placing an order with Sins Boutique, you agree to this Shipping Policy and any product-specific restrictions displayed during checkout.
1. Order Processing
Orders are processed after payment has been successfully received and the order has passed any required verification.
Our normal processing target is 1 to 3 business days, excluding weekends and federal holidays. Processing time is separate from carrier transit time.
High order volume, holidays, payment verification, address problems, weather events, or regulatory requirements may result in additional processing time.
We will not advertise a shipping timeframe unless we reasonably expect to meet it. If we cannot ship an order within the promised timeframe, we will handle the delay in accordance with applicable law, including providing cancellation or refund options when required.
This approach is consistent with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule. If no shipping period is stated, sellers generally need a reasonable basis to expect shipment within 30 days. When a seller cannot meet the applicable shipping promise, the FTC requires appropriate delay consent or a prompt refund.
2. Where We Ship
Sins Boutique ships only products that may legally be shipped to the destination and that are accepted by the selected carrier.
Product availability on our website does not automatically mean that a product is eligible for shipment to every U.S. state, territory, or address.
Certain products may be restricted because of federal law, state law, local regulations, carrier policies, age requirements, product composition, or other legal requirements.
We reserve the right to decline or cancel an order when we determine that shipping the product to the requested destination is prohibited or cannot be completed through an authorized shipping method.
3. Cannabis and Other Regulated Products
Sins Boutique does not represent that marijuana or other controlled cannabis products can be shipped through ordinary interstate parcel services.
Products classified as marijuana under applicable federal law will not be shipped through a carrier or mailing service where that shipment is prohibited.
For hemp-derived products, shipping eligibility depends on the product, its composition, destination, applicable federal and state law, and carrier requirements.
For example, USPS states that qualifying hemp and hemp-based products may be mailed domestically when applicable requirements are satisfied, including maintaining supporting compliance records.
Carrier policies may be more restrictive. UPS, for example, prohibits marijuana shipments and states that hemp-derived products intended for consumption through an aerosolized solution are prohibited in its U.S. network.
We will not knowingly ship a product using a method prohibited by applicable law or the carrier’s terms.
4. Age-Restricted Products
Where a product is legally age-restricted, customers must satisfy all applicable minimum-age requirements.
We may use age verification during account registration, checkout, order processing, or delivery where appropriate or legally required.
An adult signature may also be required for eligible regulated products when required by law, regulation, or carrier policy.
Orders that cannot satisfy applicable age-verification requirements may be cancelled.
5. Shipping Rates
Available shipping methods and applicable charges are displayed during checkout whenever shipping is available for the selected products and destination.
Shipping charges may depend on factors including destination, package size, weight, service level, carrier requirements, signature requirements, and the products contained in the order.
Any applicable shipping charge will be shown before the customer completes payment.
6. Estimated Delivery Times
Delivery estimates begin after an order has been processed and accepted by the carrier.
Estimated transit times are not guaranteed unless the particular shipping service expressly provides a guarantee.
Weather, carrier disruptions, holidays, natural disasters, incorrect addresses, regulatory inspections, security screening, or circumstances outside our reasonable control may affect delivery.
When a legally significant shipping delay occurs, we will provide the notices, cancellation options, or refunds required under applicable law.
7. Order Tracking
When tracking is available, customers will receive tracking information after their order has been prepared and transferred to the shipping carrier.
Tracking information may take some time to become active after a shipping label is created.
Customers should use the carrier’s tracking system for the latest transit updates after the carrier has possession of the package.
8. Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address.
Please review your:
recipient name, street address, apartment or suite number, city, state and ZIP code
before submitting an order.
Contact Sins Boutique as soon as possible if you notice an address error.
We cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.
Additional shipping charges may apply when an eligible package must be resent because the customer supplied an incorrect or incomplete address.
9. Lost Packages
If tracking indicates that a package is still in transit beyond its expected delivery window, contact us so that we can review the shipment.
Depending on the circumstances, we may ask the carrier to investigate.
If tracking states that an order was delivered but you cannot locate it, check the delivery area, household members, building reception area, parcel lockers, and neighboring addresses before contacting us.
Our response to lost shipments will depend on the carrier’s investigation, applicable insurance coverage, the circumstances of the shipment, and your rights under applicable law.
10. Damaged Orders
Please inspect your package promptly after delivery.
If an eligible product arrives damaged, contact Sins Boutique promptly and provide your order number, a description of the problem, and clear photographs of the shipping package and damaged item where reasonably necessary to evaluate the claim.
Do not discard the shipping box or damaged merchandise until the claim has been reviewed.
11. Packages Returned to Sender
Orders may be returned because of an incorrect address, unsuccessful delivery attempts, refusal, failure to complete an age or signature requirement, or other carrier-related issues.
If an eligible package is returned to us, we will review the order and determine whether it qualifies for reshipment or refund under our applicable policies and law.
Additional shipping charges may apply when reshipment is requested because of an address or delivery problem attributable to the customer.
12. Order Cancellations
Contact us as soon as possible if you need to cancel an order.
We cannot guarantee cancellation after fulfillment has begun or the order has been transferred to a carrier.
Sins Boutique may cancel an order when we cannot legally fulfill it, cannot verify required information, discover a pricing or inventory error, suspect fraud, or determine that the destination or shipping method is prohibited.
When we cancel an unshipped paid order, the appropriate refund will be issued in accordance with applicable law.
13. International Shipping
Unless expressly stated otherwise during checkout, Sins Boutique does not offer international shipping for regulated products.
International restrictions can differ significantly from U.S. rules. USPS, for example, states that hemp and hemp-based products are prohibited in international mail even when they satisfy the domestic hemp requirements.
14. Compliance With State and Local Laws
Shipping eligibility can vary by destination.
Sins Boutique reserves the right to restrict products or destinations as necessary to comply with applicable federal, state, and local requirements.
A successful website checkout does not override applicable law or carrier restrictions. If an order cannot lawfully be fulfilled, it may be cancelled and refunded as appropriate.
15. Changes to This Shipping Policy
We may update this Shipping Policy when our fulfillment procedures, carrier requirements, available products, or applicable laws change.
The revised version will be posted on this page with an updated Last Updated date.
16. Contact Sins Boutique
Questions about an order or this Shipping Policy should be directed through the contact information published on the Sins Boutique website.
When contacting us about an existing order, please include your order number and the email address associated with the purchase. Never send payment-card numbers or other unnecessary sensitive information by email.
Recommended website implementation
I would not add “USPS, UPS, FedEx and DHL” as guaranteed shipping partners unless you actually have approved accounts and each carrier accepts the particular products being shipped. UPS’s current U.S. prohibited-items information specifically lists marijuana and vape products among prohibited shipments, so putting a UPS logo beside cannabis vape products could create a serious inconsistency.
For Sins Boutique, the safer structure is to place Shipping Policy in the footer alongside Returns & Refunds, Terms & Conditions, Privacy Policy, Contact Us, and Legal/Compliance. Your checkout should then determine whether a particular product can actually be shipped to the customer’s destination rather than making a nationwide promise in the policy.
